What determines service-level indicators in a monitoring system?

Service-level indicators (SLIs) are crucial metrics that provide quantitative measures of service performance and are essential for monitoring systems. They help to define how well a service meets expected performance criteria and user needs, allowing organizations to assess if they are delivering adequate service quality.

By focusing on quantitative measures, SLIs can include metrics such as response times, error rates, and throughput levels, which can be objectively tracked and analyzed over time. This data-driven approach enables businesses to identify bottlenecks, inform decisions for improvements, and ultimately enhance the user experience.

On the other hand, while user feedback ratings provide valuable insights into user satisfaction, they are subjective and do not quantify performance in the same way that SLIs do. Similarly, system resource utilization levels and internal operational priorities may inform decisions and priorities but do not inherently reflect the performance of the service itself as it pertains to user experience and service level agreements.