What feature allows users to track technical support requests?

The Dynatrace Support Portal is specifically designed to facilitate communication between users and the Dynatrace support team, making it the optimal choice for tracking technical support requests. This portal provides a structured way to submit support tickets, monitor the status of those tickets, and communicate with support representatives. It centralizes all interactions regarding technical issues, ensuring that users can effectively manage their inquiries and receive timely assistance.

The other options serve different purposes. Dynatrace University offers training resources and educational content, which are valuable for skill development but do not pertain to tracking support requests. The Dynatrace Community is a platform for users to engage with one another, share knowledge, and seek advice, but it does not provide formal support ticket tracking. The Account Management Portal is focused on account-related tasks and administrative functions, rather than on specific support interactions. Therefore, the Dynatrace Support Portal is the most appropriate option for tracking technical support requests.